Please mail your images or personalise message to firstname.lastname@example.org along with your order number after placing the order.
A clear and front facing photograph is needed
If its a couple caricature order, one single photo, or two seperate photos can be sent
The caricature will be as per the photograph sent
A smiling photo is preferred, without caps/glares, etc
Face should be clearly visible.
The caricature will match with the photograph, so its advisable to choose a photograph that correctly depicts the person. Enchanged or creative angle photographs are not recommened.
For caricature products, each revision will take 1-2 extra days and delivery time will shift accordingly.
For caricature products, once the caricature is shown for approval, customer can only request changes. If the customer wish to cancel the order thereafter, Rs 500 each caricature face will be deducted from the payment and rest of the amount will be refunded within a week.
Caricatures will be drawn based on the photo that the customer sends. Once its drawn and shown to customer, he/she can't send a new photo for the darwing. Fresh face, even of the same person won't be drawn. Only revisions on the artwork is accepted. Customers are requested to be extra careful in choosing the correct photograph.
For glass engraving products, the design will be as per the template shown. Only the customization details will be replaced by customer inputs. Design of the artwork cannot be changed as per customers request.
Customer cannot request order cancellation after the product is ready. Its upto seller to decide if refund in such cases will be initiated or not, depending on the progress of the product development.
In case of damanged products received, new shipment will be sent within a week. However the customer has to notify within two days of receiving the damaged product. Customers in such cases need to write and email along with the photos of the damaged product.
In any dispute, seller has the right to decide the final conclusion.